Website Care Plans | DARK MATTER

Use the plan cards above as shortcuts. Each package can flex a little depending on the site, but this gives business owners a clearer picture of what daily support looks like.

shield

Essential

Best for a smaller business that wants the website hosted, watched, backed up, and lightly updated without having to think about the technical side.

Starter support5 updates/moWhatsApp intake

Month-to-month$79/mo

Yearly$790/yr

Annual pricing is positioned as about two months included when paid up front.

What we handle

Secure hosting, SSL, uptime checks, backups, and core maintenance.
Up to 5 monthly content updates for hours, photos, staff, services, or small page edits.
Dedicated WhatsApp account so quick messages and media can be queued for update.
Basic broken-link and layout sanity checks after updates.

Best fit

Simple local businesses, solo operators, and stable service websites.
Owners who mostly need peace of mind and a dependable place to send small changes.
Sites that need care, not constant marketing or frequent new pages.

Ask about Essential

trending_up

Growth

Built for active businesses that update the website often and want faster response, cleaner publishing, and more room for regular content changes.

Popular20 updates/moPriority response

Month-to-month$149/mo

Yearly$1,490/yr

A strong fit when updates are frequent enough that one-off requests become a distraction.

What we handle

Everything in Essential, with up to 20 monthly updates.
Priority response for customer-facing changes like hours, offers, photos, and service availability.
Occasional blog post publishing from approved notes, drafts, photos, or announcements.
Light cleanup of spacing, sections, buttons, and mobile presentation when updates require it.

Best fit

Businesses posting updates, seasonal services, events, blog notes, new photos, or changing offers.
Owners who want to send a message and trust that the live site will stay orderly.
Sites where AI-generated copy may need a human pass before going public.

Ask about Growth

dashboard_customize

Business

For companies that treat the website as an operating tool and need a steady partner for content, landing pages, SEO-minded edits, and frequent changes.

Frequent updatesLanding pagesSEO edits

Month-to-month$299/mo

Yearly$2,990/yr

For businesses that need regular execution without turning every site change into a separate project.

What we handle

Unlimited reasonable updates for normal business website changes.
Landing page creation for campaigns, seasonal offers, new services, or local search pages.
Basic SEO updates: titles, descriptions, headings, service copy, internal links, blog posts, and content structure.
Ongoing cleanup when updates create layout, mobile, or consistency issues.

Best fit

Established companies with new services, offers, hiring needs, photos, or frequent operational changes.
Teams that want a reliable website partner for updates, campaign pages, and periodic blog content instead of occasional emergency fixes.
Sites where professional polish matters because customers compare options before calling.

Ask about Business

workspace_premium

Executive

For owners who want the website actively managed with scheduled reviews, prioritized turnaround, and a higher-touch relationship.

Quarterly reviewsPriority turnaroundOwner-level support

Month-to-month$599/mo

Yearly$5,990/yr

Designed for higher-touch management where the site should keep improving, not just stay online.

What we handle

Everything in Business, with more proactive oversight and prioritized turnaround.
Quarterly website reviews for messaging, layout, conversion flow, service pages, and customer clarity.
Ongoing content and blog management for business owners who do not want to chase details.
Recommendations for new pages, blog topics, stronger calls to action, and cleanup before small problems spread.

Best fit

Busy owners who want the site treated as part of the business, not a forgotten file cabinet.
Companies where small delays or sloppy updates can cost credibility.
Businesses that want strategy, blog momentum, polish, and maintenance in one ongoing relationship.

Ask about Executive

support_agent

Team Help Desk

For businesses with staff logins, customer portals, internal tools, or web apps where multiple people may need account and workflow support.

Team supportApp usersAccess help

Month-to-month$1,500+/mo

Yearly$15,000+/yr

Final pricing depends on team size, number of users, support hours, and how critical the app or portal is.

What we handle

Staff account support, password/access guidance, onboarding help, and basic user questions.
Help with reports, records, workflows, dashboard confusion, and web app usage.
A defined support lane for issues that would otherwise interrupt owners or managers.
Coordination around app changes, bug reports, permissions, and priority requests.

Best fit

Businesses with internal dashboards, staff portals, customer logins, or custom business web apps.
Teams where several users may need help instead of one owner sending occasional updates.
Operations where web app confusion can slow down real work, reporting, or customer service.

Discuss Team Support

hub

Enterprise Concierge

A custom partnership for organizations that need strategic support, emergency response, deeper management, or a service agreement built around specific operational needs.

Custom scopeEmergency supportStrategic partner

Month-to-monthCustom

YearlyCustom

Scoped around response expectations, systems supported, business risk, and the level of responsibility required.

What we handle

Dedicated strategic support for complex sites, teams, web apps, portals, or business-critical systems.
Custom emergency expectations, escalation paths, maintenance windows, and support boundaries.
Full management partnership across website, hosting, updates, blog/content rhythm, reports, and selected web tools.
Service agreements shaped around what the business actually depends on.

Best fit

Organizations with higher risk, more users, multiple locations, or heavier operational dependence on the site.
Businesses that need a named partner instead of generic ticket support.
Owners who want custom responsibility, not a one-size package.

Plan a Custom Agreement

Ready to get started?

Tell us about your business. We'll recommend the right service — or the Complete Website Management partnership if you want everything handled.